Overview

Thank you for choosing mindbodysalah.com.au for your services. We aim to provide you with exceptional service and ensure your satisfaction. Please review our refund and returns policy below:

  1. Refund Eligibility: a. Services: Refunds for services provided by mindbodysalah.com.au will be considered on a case-by-case basis. If you are unsatisfied with the service received, please contact our customer support team at happy@mindbodysalah.com.au within seven (7) days of the service completion date to discuss your concerns.

b. Wellness Services Packages: Refunds for wellness services packages purchased through mindbodysalah.com.au will be considered based on the following criteria:

  • If the service was not delivered within the agreed-upon timeframe.
  • If the service delivered does not meet the requirements outlined in the service description.
  1. Exempted Items: Certain services or items may be exempt from refunds, including:
  • Custom orders or personalized services that have been completed and delivered as per the agreed-upon specifications.
  • Services that have been marked as completed by the buyer (Wellness Ninjas).
  1. Refund Process: To request a refund, please contact our customer support team at happy@mindbodysalah.com.au within the specified time-frame mentioned above. Provide detailed information about the issue, including relevant order details and any supporting evidence.
  2. Dispute Resolution: In the event of a disagreement between the buyer (Wellness Ninjas) and seller (Professionals) regarding a refund, mindbodysalah.com.au may act as a mediator to help resolve the issue. We encourage open communication between both parties to reach a fair resolution.
  3. Buyer (Wellness Ninjas) Responsibilities: Buyers (Wellness Ninjas) are responsible for providing accurate and complete information when placing an order. Failure to provide necessary details or responding to seller (Professionals) inquiries promptly may affect refund eligibility.
  4. Seller (Professionals) Responsibilities: Sellers (Professionals) on mindbodysalah.com.au are expected to deliver high-quality services as described in their service. Failure to meet the agreed-upon service requirements may result in a refund for the buyer (Wellness Ninjas).
  5. Payment Reversals: In exceptional cases where mindbodysalah.com.au determines that a refund is necessary, the refund will be processed using the same payment method originally used for the purchase. Please note that payment reversals may take a certain amount of time to be reflected in your account.
  6. Contact Us: If you have any questions or concerns regarding refunds or returns, please reach out to our customer support team at happy@mindbodysalah.com.au. We are here to assist you and ensure your satisfaction.

We appreciate your understanding of our refund and returns policy. At mindbodysalah.com.au, we strive to provide a positive experience for our valued customers.

Thank you for choosing mindbodysalah.com.au for your services.

Need help?

Contact us at Happy@MindBodySalah.com for question.

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